Human Resources Department Service Level Agreement
This agreement is reviewed annually as part of the annual planning process and all changes are agreed with the users of the service. Amendments to this Agreement shall be signed annually by all Parties. An SLA is a two-party agreement that describes the service provided, documents service level objectives (what service is measured on), and defines the responsibilities of the service provider (HR) and the customer (employees and managers). What do you think of my top 5 benefits of using HR service level agreements in HR service delivery? Comment below and tell me what your top 5 benefits are. In short, an SLA aims to improve the quality of service you provide to your employees. It is the HR Case Management SLA feature that provides the means to achieve this. The purpose of these service level agreements is to describe the key services we provide and the quality standards we have agreed with our users for providing services. (Click on the icon to download it) Quick example: if an employee does not receive their salary on payday, it is probably considered a top priority, and in some organizations, the Human Resources DEPARTMENT wants to remedy this problem on the same day or within 8 hours. Therefore, the SLA solution time would be 8 hours. You can also record how many times you should keep the staff informed of the progress of your problem, in my example I would suggest updates every hour.
In this case, the SLA used helps the human resources department to track these updates every hour and total time used to resolve the personnel issue. Future checks and changes to this service level agreement In my next post, I will give details on how the dovetails SLA management module offers these 5 benefits to our customers. But that`s not all. There are many benefits for your business. I read here my top 5: As you can see in this example, the automatic application of SLAs to incoming cases in your DEH case management tool offers great monitoring and follow-up benefits….